Privacy Policy

Fresh Start Club

Last updated: March 2026

Fresh Start Club respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website, studio, services and communications.

1. Who We Are

Fresh Start Club is a health and fitness studio providing services including:

Reformer Pilates classes
Group strength training
Exercise physiology services
Health and wellness programs

Our studio is located in Perth, Western Australia.

For any privacy-related enquiries, please contact us:

Email: hello@freshstartclub.com.au

Website: www.freshstartclub.com.au

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities. This may include:

Basic personal information

Name
Email address
Phone number
Date of birth

Health and fitness information

Medical conditions relevant to exercise
Injury history
Health screening forms (e.g. PAR-Q)
Exercise goals and fitness information

Booking and membership information

Class bookings and attendance
Membership details
Payment information

Website and digital information

IP address
Browser type
Website activity through cookies and analytics

3. How We Collect Personal Information

We may collect personal information in several ways, including:

When you create an account or book a class
When you complete health or screening forms
When you subscribe to our email newsletter
When you contact us via email, website forms, or social media
Through third-party booking systems (e.g. Momence or similar platforms)
Through website analytics tools

4. Why We Collect Your Information

We collect and use personal information to:

Provide and manage our services
Deliver safe and appropriate exercise programs
Process bookings, memberships and payments
Communicate with you about classes, schedules and updates
Send newsletters, offers or promotional communications (you may opt out at any time)
Improve our website, services and customer experience
Meet legal or regulatory requirements

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

Booking and scheduling platforms
Payment processors
Email marketing platforms
Website analytics providers
IT service providers

We take reasonable steps to ensure these providers protect your personal information.

We will not sell your personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site.

These tools may collect information such as:

Pages visited
Time spent on pages
Device and browser information

This data helps us improve website performance and user experience.

You can disable cookies through your browser settings if you prefer.

7. Marketing Communications

If you subscribe to our newsletter or provide your contact details, we may send you information about:

Classes and programs
Studio updates
Special offers and promotions

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Storage and Security of Information

We take reasonable steps to protect your personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification or disclosure

Personal information may be stored electronically in secure systems or in limited physical records.

9. Accessing or Correcting Your Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

To do so, please contact us using the details below.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: